These Terms of Service (“Agreement”) govern the use of the services provided by Scoop and Go Pros (“Company,” “we,” “our,” or “us”), a pooper scooper business based in Colorado. By using our services, you agree to comply with these Terms. Please read them carefully before using our services.

1. Services Provided

We provide professional pet waste removal services for residential and commercial properties, including:

Scheduled pooper scooper services
One-time waste removal services
Yard clean-ups

2. Service Area

Our services are available in the Denver Metropolitan Area and surrounding cities in Colorado. We may expand or limit service areas at our discretion.

3. Payment Terms

Pricing: Prices for our services are outlined on our website or provided via request. Prices are subject to change with notice.
Payment Methods: We accept payments via credit card, debit card, and ACH bank transfers.
Billing Cycle: Payments for recurring services will be billed on a weekly or monthly basis, and payments for one-time services are due upon completion of the service.
Late Payments: A late fee will be charged for payments that are overdue by 5 days. Accounts not settled within 15 days may result in suspension or termination of services.

4. Scheduling and Cancellations

Scheduling: Customers can schedule services by calling, email, or online form. We will confirm the service date and time.
Cancellations: Cancellations must be made at least 24 hours in advance to avoid a cancellation fee of $25.

5. Access to Property

You agree to provide our staff with access to your property at the scheduled service time. If your pet is in an enclosed area (e.g., a yard), please ensure that the area is secure for the safety of our employees and your pet. We are not responsible for any injuries caused by animals on your property.

6. Service Limitations

We are not responsible for pet waste removal from hazardous or difficult-to-reach areas.
Our services do not include the disposal of pet waste at any location other than your designated disposal area unless specified.
If we cannot complete the service due to weather, animal interference, or access issues, we will attempt to reschedule or refund the service charge.

7. Liability Waiver

While we take every care in providing our services, you agree to release Scoop and Go Pros from any liability for accidents or injuries resulting from the performance of our services. You also agree to hold us harmless for any damage caused by pets, other animals, or environmental factors.

8. Refund Policy

We will offer a reservice or refund if the service is not completed to your satisfaction, provided that the issue is reported within 24 hours of the service date and time. The amount refunded will be at our discretion based on the situation.

9. Privacy Policy

We value your privacy and will not share your personal information with third parties, except as required by law or to provide our services. Please review our Privacy Policy for more details on how we collect, use, and protect your information.

10. Modification of Terms

We reserve the right to modify or update these Terms of Service at any time. Changes will be effective upon posting on our website. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

11. Dispute Resolution

Any disputes or claims arising from the use of our services will be resolved through mediation, with the location of such proceedings to be in Colorado.

12. Contact Information

For any questions, concerns, or complaints regarding our services, please contact us at:

Email: info@scoopandgopros.dog
Phone: (720) 697-2667
Address: Denver, Colorado

Last updated: 3/13/2025